FAQ

frequently asked questions (faq) about our online second-hand bicycle store

1. how does buying used bicycles online work?

the online purchase process is simple. select the bike you want, add it to your shopping cart and follow the checkout steps. you will receive an order confirmation and tracking information.

2. how can i check the condition and details of the bike before purchasing?

each bike has a detailed page with information about its current condition, specifications and photos. if you have any further questions, we are available for support via live chat or email.

3. what are the delivery costs and estimated delivery time?

shipping costs and estimated delivery time will be displayed during the checkout process. these may vary depending on your location and the courier service chosen.

4. can i return the bike if i'm not satisfied?

yes, we have a return policy. please see our "terms and conditions" section for full details of our return policy and applicable conditions.

5. what additional accessories and services do you offer for online purchases?

in addition to bicycles, we also offer a wide range of accessories, protective equipment and online maintenance services. you can add these products to your shopping cart during checkout.

6. how can i pay online and what are the accepted payment methods?

we accept secure online payments via various methods, including credit/debit cards and other electronic payment methods. all payment information is protected and secure.

7. how can i get assistance choosing the right size online?

we offer detailed size guides for each bike. if you are in doubt, our online support team can help you choose the right size via live chat or email.

8. how does after-sales support work for bicycles purchased online?

after your purchase, we are available for ongoing support. you can contact us for questions about maintenance, repairs, and additional accessories.

9. what are the contact methods and working hours of the online support team?

our online support team is available via live chat and email during business hours. please see our "contact" page for full contact information and hours of operation.